Mobile-First Transformation of a Private Business Jet Service

MOBILE-FIRST TRANSFORMATION OF A PRIVATE JET SERVICE

Coditation helped AirFlight deliver best-in-class customer experience by transforming every customer touch point into a digital interaction. The transformative change improved the Net promoter score by over 30%.

Objectives

Improve key business metrics through mobile-first & operational transformation initiatives.

Improve Net Promoter Score
Improve customer engagement & customer experience
Reduce back-office touch-points
Improve operational efficiency

Key Projects

Comprehensive UX design for intuitive and engaging user experience
Customer-side application (iOS & Android) supporting itinerary management, empty leg deals/offers & real-time notifications
Modernization and automation of SFDC for operation management, including consumer side app integration.
Data migration from legacy to transformed operational management module.

Coditation enabled the fractional ownership aviation company to achieve its objective of enhancing user experience and streamlining operations through a robust native mobile applications. Over the period, the transformation has helped the client consistently deliver better business metrics, reflecting major improvements in customer engagement, satisfaction, and user retention.